What can I do to find the correct contact partner and get help immediately? Besides medical emergencies there are also situations which require personal support. We offer information for both cases.
One generally speaks of a medical emergency if a life-threatening situation occurs unexpectedly.
Without immediate medical care, severe health impairment or the death of the person is to be expected. Help is needed immediately.
Medical care is provided by the family doctor, the family doctor's locum, the medical helpline service, the nearest available hospital or by the pan-European emergency number 112.
Emergency number 112.
Our overview Procedure in the event of damage [PDF, 204 KB, in German] will help you find your way around.
Telephone helpline
In an emergency, you as host family are the first and nearest available contact person for your au pair. An open conversation can often work wonders. If this does not help, you or your au pair can contact the au pair agency.
If your au pair does not want to talk to you or the agency in a difficult situation, both you and your au pair can also contact the "TelefonSeelsorge" (telephone helpline). Trained volunteers provide support by phone, chat or webmail. This phone number is only available in Germany:
TelefonSeelsorge (telephone helpline) 0800 1110111 or 0800 1110222
Deutsche Telekom is a partner of the "TelefonSeelsorge" (telephone helpline). Your call is toll-free.